Click “Add to cart” button on the products you wish to purchase.
Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
aeiwellness.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) with 1.5% fees chargeable to customers in order for us to partially cover for PayPal charges on the transactions. PayPal charges up to 5% on its fees and foreign currency exchanges for transactions through its payment gateway.
2. Online Banking
Via Ipay88 (Internet Banking) in Ringgit Malaysia (MYR) currency only and no fees chargeable or redeemable from customers for this option! So, go ahead, shop and pay via this option with ease and convenience.
3. Bank Transfer to
Bank : HONG LEONG BANK BERHAD
Bank Address: No. 5 & 6 (Ground Floor), Lorong Lintas Plaza 1, Lintas Plaza, 88300 Kota Kinabalu, Sabah, Malaysia
SWIFT CODE:HLIBMYKLXXX
Bank Account : 11100054948
Account Name : AEI WELLNESS SDN BHD
*IMPORTANT: PLEASE MAKE SURE THE NAME OF THE COMPANY IS PROVIDED IN FULL DURING INTERNATIONAL TELEGRAPHIC TRANSFER TO OUR BANK ACCOUNT! Failure to provide the company name in full will result in rejection of the fund transfer and charges may be incurred by the buyer!
After payment is made, kindly send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info or the bank transfer slip to Email Address : hello@aeiwellness.com or WhatsApp it to us at +60 11 51239875.
Note: Your purchased products will not be delivered until we have the payment confirmation.
Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
Click on “Lost Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status and have not been collected by logistic company.
- Please send an email to our customers service email at hello@aeiwellness.com with the message title “Request to cancel order” in order to inform us about the cancellation order within 3 days of placing the order and before payment is made.
- Orders that are in shipping or shipped will not be cancelled.
- Orders that are not paid within 7 days, will be cancelled and deleted.
Q. What is the product's transaction currency?
All products transaction currency can be done in Ringgit Malaysia (MYR), US Dollar (USD), Euro (EUR), Great Britain Pound (GBP) and Singapore Dollar (SGD) only.
Q. How long does the delivery usually takes?
Delivery usually will takes about 7 working days to 30 working days (or even more, depending on location and custom clearance in the respective country).
Q. What is the rate used for shipping here?
The shipping fees in this website are based on the DHL Express rates. Deliveries shall be arranged via DHL Express for better and up to date tracking and tracing of the couriered packages.
However, at times, the shipping rate may not be accurate due to promotional period such as our annual Christmas promo of 'Buy 2 Free 1', whereby items increased higher than the value that was paid. In such cases, we retain the right to change the shipping services from DHL to other shipping agents/companies if the shipping fees paid is below the rate that was charged by DHL for the particular order.
In case if DHL is not your preferred shipping method, kindly contact us directly for other arrangements. Shipping fees are not included in the products pricing. Therefore, kindly take note that whatever shipping arrangements made, buyers are expected to bear the shipping costs of their ordered items.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Kindly send us an email to hello@aeiwellness.com for us to clear your doubts.
